One retail chain was overwhelmed by piles of aging floor scrubbers and sweepers that were expensive to repair and difficult to dispose of. By partnering with our professional floor cleaning equipment factory, they established a long-term service and refurbishment support system. While we supply only brand-new machines and original spare parts, we provide lifetime after-sales support that enables our distributors to repair and refurbish older equipment. As a result, the retailer recovered value from aging machines, reduced waste, and cut maintenance costs by 45% within one year.

Customer Background: A Busy Retail Chain Running Out of Space

A few months ago, I visited the back warehouse of one of our retail clients. The scene looked less like a storage room and more like a resting place for old floor scrubbers and sweepers.

This retailer operates over 30 locations across the region. Clean floors are essential to their brand image, yet many machines — once purchased with confidence — were now broken, outdated, and waiting indefinitely for repair decisions.

The facility manager told me:

“We don’t know what to do with all these machines. Repairs are expensive, but throwing them away feels wasteful. And at the same time, we still have to buy new equipment.”

This is a common situation we see throughout the cleaning equipment industry.

The Challenge: Aging Equipment With No Clear Exit Strategy

The retailer was dealing with several growing issues:

• High repair costs
  Older machines often required repairs that felt disproportionate to their remaining value.
• Storage congestion
  Broken equipment occupied warehouse space but couldn’t be easily written off.
• Unclear end-of-life handling
  They wanted a responsible solution but lacked technical guidance.
• Lost residual value
  Many machines were not completely “dead,” yet there was no system to recover value.
• Operational inefficiency
  Fewer reliable machines meant higher labor costs and lower cleaning efficiency.

This wasn’t just a maintenance problem — it was a long-term asset management problem.

The Solution: Long-Term After-Sales Support From a Manufacturer

As a leading floor cleaning equipment factory, our role is very clear:

• We manufacture and sell only brand-new machines and original spare parts
• We do not sell refurbished or second-hand machines
• We provide lifetime after-sales service and technical support for the machines we produce

This model allows our distributors to manage equipment throughout its full lifecycle.

1. Lifetime After-Sales Service for Our Own Machines

No matter how many years have passed, if a machine was produced by our factory, our distributors can send it back to us for inspection and technical support.

We help by:

• Diagnosing technical issues
• Supplying original spare parts
• Providing repair and refurbishment guidance

Based on this support, our distributors can then refurbish these machines themselves and decide how to use them — whether for resale, rental, or internal deployment.

This ensures that machines from our factory never become “unsupported” assets.

2. Support for Repairing or Refurbishing Other Brands (When Possible)

In reality, distributors often manage multiple brands.

When necessary, and when technically feasible, we also assist our distributors with repairing or refurbishing floor scrubbers and sweepers from other brands. This may include:

• Technical evaluation
• Compatibility advice
• Parts substitution suggestions

While not all machines can be economically repaired, our goal is always to help distributors recover as much value as possible and reduce unnecessary scrapping.

3. An Industry Reality: Not All Old Machines Are Worth Recovering

In the cleaning equipment industry, many distributors do collect old machines — but they are selective.

The reason is simple:

Some brands suffer from:

• Unstable quality
• Poor component consistency
• Lack of long-term spare parts support

These machines often have extremely high refurbishment costs, or no available parts at all, making refurbishment commercially unviable. As a result, distributors usually refuse to take them back.

From this perspective, purchasing reliable, well-designed floor scrubbers and sweepers is the true form of long-term investment.

Quality machines:

• Can be repaired years later
• Retain residual and second-hand value
• Are welcomed by distributors for refurbishment and resale

The Results: Clear Economic and Operational Improvements

After one year, the retailer reported:

• 45% reduction in maintenance costs
• More than 500 sq. ft. of warehouse space freed
• Significant value recovery through distributor-led refurbishment
• Over 80% of old machines responsibly refurbished or recycled
• Improved staff efficiency and satisfaction

The facility manager later said:

“Now we understand that buying reliable machines isn’t about today’s price — it’s about whether they still have value years later.”

Key Takeaways for Distributors and End Users

• Manufacturers who provide lifetime after-sales support protect your investment
• Distributors benefit most from machines that can be refurbished and resold
• Not all brands age well — quality determines long-term value
• True sustainability starts with reliable product design

Final Thoughts: Reliability Is the Real Long-Term Strategy

We believe floor cleaning machines should never become disposable products.

By manufacturing durable equipment, supplying original spare parts, and providing lifetime technical support, we enable our distributors to turn aging machines into continued value — not waste.

In the long run, the best investment isn’t the cheapest machine.

It’s the one that still works — and still matters — many years later.